Roles & Responsibilities – Customer Support Executive
Handle customer queries and concerns through phone calls.
Provide accurate information about products and services.
Resolve customer complaints in a professional and timely manner.
Ensure high levels of customer satisfaction and service quality.
Maintain records of customer interactions and transactions.
Follow up on customer issues to ensure resolution.
Escalate complex concerns to the relevant department when required.
Meet daily productivity and performance targets.
Build and maintain positive customer relationships.
Adhere to company policies, processes, and quality standards.
Work collaboratively with internal teams to resolve customer issues.
Deliver a positive and seamless customer experience at every touchpoint.