Handle inbound and outbound calls in a professional and courteous manner.
Address customer inquiries, concerns, and complaints effectively.
Provide accurate information about products and services to customers.
Identify customer needs and recommend suitable solutions.
Promote products/services and work towards closing sales.
Maintain a high level of customer satisfaction through excellent service.
Achieve assigned sales targets and performance goals.
Maintain records of customer interactions and transactions.
Follow company guidelines, scripts, and communication standards.
Continuously improve communication and sales skills through training.