కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Customer Support Associate – Banking Voice Process

Location: Hyderabad

Employment Type: Full-Time, Permanent

Qualification: 12th / Graduate in any discipline

Experience: Freshers and experienced candidates can apply, subject to eligibility.

Salary Details

- 0–12 months experience: ₹2,56,465 CTC per annum (₹16,169 per month in hand).

- 12+ months experience: ₹2,87,241 CTC per annum (₹18,734 per month in hand).

- 24+ months experience (TUC, SBI & Axis): ₹3,21,710 CTC per annum (₹21,328 per month in hand).

Job Description

We are hiring Customer Support Associates for a Banking Voice Process. Candidates must have good English communication skills and be comfortable handling customer calls. Knowledge of Hindi or any regional/native language (Kannada ,Tamil , Malayalam )is an added advantage.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.

- Assist customers with banking-related queries and service requests.

- Communicate clearly in English and the customer's preferred language, wherever applicable.

- Provide accurate information and resolve customer concerns.

- Maintain call quality, customer satisfaction, and productivity standards.

- Follow company policies, process guidelines, and scheduled breaks.

- Stay updated with process knowledge and daily operational updates.

Eligibility Criteria

- Undergraduate or graduate in any discipline.

- Good English communication skills are mandatory.

- Hindi and other native/regional languages are welcome.

- Strong listening, comprehension, and problem-solving skills.

- Customer-focused attitude and basic computer knowledge.

- SVAR score of 48 or above, as required by the selection process.

Work Schedule

- Total login time: 10 hours.

- Production time: 9 hours.

- 5 working days per week with 2 rotational weekly offs.

shift timing : Male :- 8am-11pm ( any 10hr)

Female :- 8am- 8pm (any 10hr

Work Location

DivyaSree Omega Building, Block C, First Floor, Hyderabad.

located in hi tech city near kondapur

approximately 5km from Gachibowli

Selection Process

1. HR Interview

2. Operations Interview

3. SVAR Communication Assessment

4. Client Interview

Interested candidates can apply now! Candidates with strong English communication skills and a customer-oriented approach are encouraged to apply.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.