కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

We are looking for a Customer Support Executive (IB Process ) to join our team at TATWA TECHNOLOGIES LIMITED. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO in Gujrati / Assames Language only. The role offers ₹13,000 - ₹17,000 PM + CTC + incentives and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary in Gujarati / Assam Language. Candidates must be open to a 6 days working week during the Rotational shift.
Shift:- 07:00 AM to 10:00 pm ( Any 9 hours Rotational shift )

Sunday fixed weekoff

Inbound Process

Only for Gujarati / Assames language candidates can apply for this,

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.