A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 22,500 /నెల
Sun Power Services
మదనానందపురం, చెన్నై
కస్టమర్ మద్దతు / టెలికాలర్ లో 2 - 5 ఏళ్లు అనుభవం
Full Time
We are looking for a Customer care Executive to join our team . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Telecom customers.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is Graduation and 2 years experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to visit customers for monthly sign-off, certification etc.
