Customer Support Executive

job description

The ideal candidate should be highly soft spoken and ready to work in customer support. Customer

Service Executives are required to answer incoming calls from customers for various reasons and make

outbound calls to customer answer inquiries, resolve complaints and provide information.

Rolls and Responsibilities

• Associate will be responsible for handling incoming and outbound calls from customers/Patients.

• Answer calls professionally to provide information about Doctor schedule, hospital services,

book and cancel appointments, or obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints,

and comments, as well as actions taken in the CRM.

• Associate must reply to those queries in a set format.

• Responsible to book the doctor appointments on a web portal.

Competencies and Skills Required

Customer Service Executive plays a critical role in providing an interface between customers and the

client company. The major skills and competencies that we are looking for in a candidate are:

1. Good communications skills

2. Ability to listen proactively

3. Problem solving skills

4. Ability to handle work well and maintain quality

Qualifications/Other Requirements

1. Any Graduate/Preferably Science Graduate

2. 0 to 3 years of experience in Customer Service.

3. Should be fluent in English/Gujrati & Hindi

4. Candidate should be comfortable with Rotational Shifts & Week offs (Night shifts also).

** *No night shifts for female.

Designation: Patient Relationship Officer

Salary: 15,000/- to 18,000/- CTC

Benefits:

• Provident fund (PF) and ESI

• Paid leaves / Leave encashment

Workdays per week: 6 days (Rotational week off)

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 1 years of experience.