Customer Support Executive

Job Description

 Customer Care Executive – Job Description

Job Title: Customer Care Executive

Job Summary:
A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing information about the company’s products and services. The main goal is to ensure customer satisfaction and maintain a positive relationship with customers.

Key Responsibilities:

·         Answer customer calls, emails, and chat messages.

·         Provide accurate information about products and services.

·         Resolve customer complaints and issues in a timely manner.

·         Record customer interactions and update information in the system.

·         Process orders, requests, and service inquiries.

·         Maintain a polite and professional attitude while communicating with customers.

·         Follow up with customers to ensure their issues are resolved.

Required Skills:

·         Good communication skills (spoken and written).

·         Strong problem-solving ability.

·         Basic computer knowledge.

·         Active listening and patience.

·         Ability to work in a team and handle pressure.

Qualification:

·         Minimum 12th pass or graduate.

·         Basic knowledge of computers and customer service tools.

·         Prior experience in a call center or customer service role is a plus.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.