కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Secure Service Plus is seeking a Customer Support Executive (₹15,000 - ₹18,000) to provide exceptional customer service for Telecom/ISP clients. This role offers a positive work environment and career growth opportunities.

Key Responsibilities:

• Manage inbound/outbound calls professionally.

• Resolve customer inquiries, complaints, and concerns effectively.

• Log customer interactions and track follow-ups.

• Provide timely solutions to customer issues.

• Collaborate with team members to escalate complex issues.

• Meet performance metrics for call handling time, customer satisfaction, and resolution rates.

• Understand hardware configuration and installation.

• Provide client training.

• Demonstrate understanding of MS SQL DB, .Net, hardware, and networking.

Requirements:

• 12th Pass with 0-2 years of experience.

• Ability to resolve customer complaints, provide accurate information, and escalate complex issues.

• Availability for a 6-day work week during day shift.

About Secure Service Plus: We are a nationwide security solutions provider specializing in biometric machines, attendance systems, point-of-sale systems, CCTV, networking, alarm systems, boom barriers, and gate automation.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.