Customer Support Executive

HIRING!!

UNEXT LEARNING

•Academic advisor•

Qualification - Graduation

Languages - Excellent communication in English

Salary range - upto 45k in hand

•Should have minimum 1 years of exp in customer support in Edtech or any industry•

Handling escalation regarding the course

Academic Advisor

KEY ACTIVITIES & RESPONSIBILITIES

To act as an interface between the Student and the University departments.

To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.

To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat

To facilitate in addressing students with their semester – subject related queries.

To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students’ specific requirements/ queries and also receive inbound calls whenever required to address student’s queries and respond to their emails.

PROFILE REQUIRED

Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications /Information Technology Stream.

1 -2 years’ Experience in academics/student counselling

Skill & Knowledge:

Good knowledge of a University Academic Processes

Interpersonal and organizational skills

Knowledge of ticketing system & any CRM

Competencies:

Verbal, Listening and Written communication skill

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 4 years of experience.