Responsibilities & duties:
● Provide excellent and easy to understand support
● Identify potential issues and work with both product and support teams to get resolved
● Communicating resolutions clearly, effectively and efficiently to clients
● Identifying and taking ownership of problems, concerns or issues with a customer and working with the customer to mitigate or resolve
Skills/Attributes required:
● Excellent customer service relationship skills
● Strong empathy and ability to understand the customer
● Team player, great work ethic and ability to work in a high paced environment
● Excellent verbal and written English communication skills