Customer Support Executive

Senior Customer Support Executive / Senior Customer Delight Executive

Location : Koramangala, Bangalore
Full-time | Permanent
Salary: ₹30,000 – ₹40,000 per month

About PropertyAngel

PropertyAngel is a leading proptech company and one of Bangalore’s top O2O second landlord platforms, specializing in housing asset management services. With over ₹1500 crores of assets under management, 95%+ occupancy rate, and 100% on-time rent distribution, we are committed to delivering exceptional customer experiences and innovative real estate solutions.

Job Overview

We are looking for an experienced and customer-focused Senior Customer Support Executive / Senior Customer Delight Executive to join our growing team. The ideal candidate should have strong communication skills, experience in handling customer escalations, and the ability to deliver excellent customer service while coordinating with multiple teams.

Key Responsibilities

• Handle customer queries, complaints, and escalations professionally

• Provide support through calls, emails, and ticketing tools

• Ensure timely resolution of customer issues and maintain high customer satisfaction

• Coordinate with internal departments for smooth issue resolution

• Maintain proper records of customer interactions and follow-ups

• Guide and support junior customer support team members

• Build strong relationships with property owners and tenants

• Identify process improvements to enhance customer experience
  

Requirements

• 4 to 8 years of experience in Customer Support / Customer Service

• Excellent verbal and written communication skills

• Fluency in English & Hindi is mandatory

• Experience in handling escalations and customer relationship management

• Knowledge of CRM or Freshdesk is preferred

• Strong problem-solving and multitasking abilities

• Graduation preferred
  

Work Details

• Location: Koramangala, Bangalore

• Working Days: Monday to Saturday

• Work Mode: Work from Office
  

Benefits

• Cell phone reimbursement

• Health insurance

• Life insurance

• Provident Fund

• Career growth opportunities

• Supportive work environment
  

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 4 - 6+ years Experience.