Customer Support Executive

Company: GTech Web Solutions Pvt. Ltd.

Position: Customer Support Executive

📍 Location: Kolkata (Work from Office)
🎓 Qualification: 12th Pass and Above
💼 Experience: Minimum 1 Year in Customer Support
🕒 Working Days: Monday to Saturday
⏰ Working Hours: 11:00 AM – 7:00 PM
📅 Sunday Fixed Off
💰 Salary: Up to ₹20,000 In-Hand (Based on Last Drawn Salary and Communication Skills)

About the Role

We are seeking Customer Support Executives who are passionate about delivering excellent customer service and ensuring customer satisfaction. The ideal candidate should have strong communication skills and prior experience in handling customer queries and support activities.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat.

• Provide accurate information regarding products and services.

• Resolve customer complaints and concerns efficiently.

• Maintain a professional and positive approach while interacting with customers.

• Record and update customer information in the system.

• Escalate complex issues to the concerned department when required.

• Ensure a high level of customer satisfaction and service quality.

Requirements

• Minimum 1 year of experience in Customer Support.

• Excellent communication skills in:

  • English

  • Hindi

  • Bengali

• Strong problem-solving and customer-handling skills.

• Basic computer knowledge and typing skills.

• Ability to work in a fast-paced environment.

Preferred

• Immediate Joiners.

• Experience in BPO, Customer Service, or Call Center environments

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.