Customer Support Executive

Job Title: Customer Support Executive
Location: Gurgaon
Experience: 0–2 Years
Working Days: 5 day (Rotational Week-Off)

Job Overview:

We are looking for a Customer Support Executive to handle customer queries, resolve complaints, process requests, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle multiple customer interactions across different channels.

Key Responsibilities:

• Handle customer queries and provide timely resolutions.

• Respond to customer inquiries through calls, emails, chat, or other communication channels.

• Maintain a positive and professional attitude while interacting with customers.

• Understand customer requirements and provide accurate information.

• Resolve customer complaints and ensure customer satisfaction.

• Process customer requests, orders, forms, and applications.

• Maintain records of customer interactions, feedback, and complaints.

• Coordinate with internal teams for issue resolution.

• Follow customer service guidelines and company policies.

• Provide a high-quality customer experience.

Required Skills & Qualifications:

• Bachelor’s degree or equivalent qualification.

• 0–2 years of experience in customer support/customer service.

• Excellent verbal and written communication skills.

• Strong problem-solving and active listening skills.

• Ability to handle customer complaints calmly and professionally.

• Customer-focused attitude with good interpersonal skills.

• Basic knowledge of CRM tools and customer support processes.

• Ability to manage multiple tasks and prioritize work effectively.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 2 years of experience.