Build and maintain strong relationships with customers.
Proactively engage with clients to understand concerns and provide quick resolutions.
Analyze customer feedback and data to identify improvement areas.
Educate customers on product features and updates.
Track retention KPIs and support initiatives to improve customer satisfaction.
Collaborate with internal teams to enhance the overall customer experience.
Experience or strong interest in customer support and retention.
Good communication skills (written and verbal).
Problem-solving mindset with a customer-first approach.
Basic knowledge of MS Office and CRM practices.
Ability to multitask and adapt in a fast-paced environment.
Email: neeraj.jasaliya@petpooja.com
Contact: 9601637787