కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Customer Support Executive

Location: Gurugram, Haryana

Interview Mode: Face-to-Face
Immediate Joiners Required!!

CTC- 2.5 LPA to 4 LPA + Incentives

Contact Person- HR Ankita Bisht

Contact No- 8448389308

Job Description

PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.

• Provide accurate information regarding insurance policies, premium calculations, and policy status.

• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.

• Maintain customer records by updating information in the CRM system.

• Ensure customer satisfaction through professional communication and problem-solving.

• Meet daily, weekly, and monthly targets set by the team lead.
  

Required Skills:

• Excellent communication skills (verbal and written) in English and Hindi.

• Ability to handle customer queries efficiently and politely.

• Basic computer knowledge and proficiency in MS Office and email.

• Patience and empathy to manage difficult or irate customers.

• Prior experience in a call center or customer support role is a plus.

• Freshers and experienced candidates can both apply

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 4 years of experience.