Handle inbound and outbound customer calls.
● Respond to customer queries through calls, email, and chat.
● Understand customer requirements and provide appropriate solutions.
● Resolve customer complaints and concerns professionally.
● Coordinate with internal teams for timely resolution of issues.
● Maintain accurate customer records and interaction details.
● Follow up with customers when required.
● Ensure high levels of customer satisfaction.
● Meet assigned productivity, quality, and service targets.
● Follow company policies and standard operating procedures