A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
10,000 - 25,000 /నెల
One Point One Solutions Limited
తుర్భే, నవీ ముంబై
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 6+ ఏళ్లు అనుభవం
ఫుల్ టైమ్
Customer Service Executive – Job Description
Job Title: Customer Service Executive (CSE)
Role Summary:
Provide support to customers by answering inquiries, resolving complaints, and ensuring a positive customer experience through phone, email, chat, or in-person interactions.
Key Responsibilities:
Handle customer queries and complaints professionally.
Provide accurate information about products and services.
Resolve customer issues within the defined turnaround time.
Maintain records of customer interactions.
Escalate complex issues to the appropriate department.
Follow up with customers to ensure satisfaction.
Meet service quality and productivity targets.
Required Skills:
Excellent communication skills.
Problem-solving and conflict-resolution abilities.
Basic computer and MS Office knowledge.
Customer-focused attitude.
Ability to work in a team.
