Customer Support Executive

Role Objective: To manage and resolve all logistics-related customer queries in coordination with the Customer Support (CS) team, ensuring timely resolutions, continuous process improvements, and high customer satisfaction. Key Responsibilities:  Handle logistics-related queries routed via email, chat, or internal portals from the CS team.  Resolve urgent delivery issues, POD (Proof of Delivery) requests, and disputed cases raised by customers.  Ensure closure of all customer cases within the defined TAT (Turnaround Time).  Take full ownership of queries and provide timely, positive resolutions.  Enhance the organization's reputation by taking initiative and addressing new or complex requests.  Conduct weekly reviews with courier partners to improve delivery TAT and service quality.  Collaborate with the CS team and other departments to improve processes and enhance customer service quality.  Actively engage with cross-functional teams to streamline logistics operations.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 2 years of experience.