కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Description: CS to Logistics Team Role Objective: To manage and resolve all logistics-related customer queries in coordination with the Customer Support (CS) team, ensuring timely resolutions, continuous process improvements, and high customer satisfaction. Key Responsibilities:

 Handle logistics-related queries routed via email, chat, or internal portals from the CS team.

 Resolve urgent delivery issues, POD (Proof of Delivery) requests, and disputed cases raised by customers.

 Ensure closure of all customer cases within the defined TAT (Turnaround Time).

 Take full ownership of queries and provide timely, positive resolutions.

 Enhance the organization's reputation by taking initiative and addressing new or complex requests.

 Conduct weekly reviews with courier partners to improve delivery TAT and service quality.  Collaborate with the CS team and other departments to improve processes and enhance customer service quality.

 Actively engage with cross-functional teams to streamline logistics operations. Additional Details:

 Shift: Rotational shifts

 Week Off: Rotational weekly off

 Salary: ₹18,000 to ₹25,000 in-hand, depending on skills and interview performance

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 2 years of experience.