Customer Support Executive (Voice Process)
Looking for a Customer Support Executive to handle voice-based technical support, issue resolution, and upselling/cross-selling.
Key Responsibilities:
Handle incoming customer calls; troubleshoot technical issues & provide accurate solutions
Maintain high FCR & ensure customer satisfaction
Identify customer needs; drive upselling & cross-selling of products/services
Maintain call details, queries & ticket status in CRM/Excel
Qualification & Skills:
1–2 years experience in Voice Process, Technical Support, or Customer Care
Experience in upselling/cross-selling preferred
Strong issue resolution & customer-handling skills
Excellent verbal communication in English, Hindi & Bengali
Minimum Qualification: Graduate