కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

• Respond to both domestic and international customer queries across WhatsApp, email, Instagram, calls, and marketplace messages promptly and courteously.

• Handle order-related concerns — tracking, delays, cancellations, returns, exchanges, and refunds — for Indian and overseas customers.

• Coordinate with warehouse, logistics, and courier partners (domestic and international) to resolve delivery issues.

• Assist customers with sizing, product details, fabric care, and order placement.

• Manage returns/exchange requests and follow up until closure.

• Maintain accurate records of customer interactions and escalate unresolved issues to the relevant team.

• Share regular feedback on recurring complaints to help improve products and processes.

Requirements

• Minimum 2 years of experience in customer support (e-commerce/D2C preferred).

• Able to handle both domestic and international customers confidently.

• Fluent in Hindi and English; strong spoken and written English for international communication.

• Good written communication and a polite, patient, solution-oriented attitude.

• Basic familiarity with Shopify, Amazon Seller Central, or similar platforms is a plus.

• Comfortable with WhatsApp Business, email, and spreadsheets.

• Reliable, organized, and able to work on-site in Malad West.

What We Offer

• A close-knit team building a homegrown ethnic-wear brand.

• Hands-on exposure to domestic and international D2C and marketplace operations.

• Growth opportunities as the brand scales.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 2 years of experience.