కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Key Responsibilities

- Coordinate with clients regarding accounts and taxation-related requirements.

- Collect required financial documents and information from clients.

- Follow up with clients for pending documents and data.

- Handle client communication through calls, WhatsApp and email.

- Create and manage client communication groups when required.

- Draft and send professional emails regarding documents, requirements and follow-ups.

- Maintain and update client records and accounts-related data.

- Prepare and maintain Excel sheets, trackers and reports.

- Organize and maintain financial documents and working files.

- Coordinate with the Accounts Team for client requirements and pending work.

- Provide backend support for GST, TDS, ITR, bookkeeping and other accounts-related assignments.

- Maintain proper records of client communication, documents and follow-ups.

- Complete assigned accounts-related tasks within the required timelines.

Required Skills

- Basic to good knowledge of Accounting and Taxation.

- Knowledge of GST, TDS, ITR and basic bookkeeping will be preferred.

- Good knowledge of MS Excel and MS Word.

- Good verbal and written communication skills.

- Good email drafting and handling skills.

- Comfortable communicating with clients over phone and WhatsApp.

- Good follow-up and coordination skills.

- Ability to maintain proper records and documentation.

- Good organizational and time-management skills.

- Ability to work effectively with the Accounts Team.

Immediate Joiner Required

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 2 years of experience.