Key Responsibilities
Customer Support: Handle high volumes of incoming calls, emails, or chats professionally.
Problem Resolution: Identify and assess customers' needs to achieve satisfaction; troubleshoot issues and provide valid solutions.
Documentation: Maintain accurate records of customer interactions, process customer accounts, and file documents.
Product Knowledge: Stay updated on company products and services to provide accurate information to customers.
Requirements
Qualification: Minimum [12th Pass / Graduate].
Experience: [0-2 years] of experience in a customer-facing role (Freshers are welcome).