Customer Support Executive

Job Title: Customer Support Executive

Job Summary:

We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The role involves assisting customers with their queries, resolving issues, providing information about products/services, and ensuring customer satisfaction through excellent service.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chats in a professional manner.

• Resolve customer complaints and provide appropriate solutions within the defined timelines.

• Assist customers with billing, technical, or product/service-related queries.

• Maintain accurate records of customer interactions and transactions in the system.

• Escalate complex issues to the concerned department when necessary.

• Follow up with customers to ensure their issues are resolved to satisfaction.

• Provide feedback to the management team on recurring issues and customer needs.

• Achieve individual and team performance targets (response time, resolution rate, customer satisfaction, etc.).

Skills & Qualifications:

• Bachelor’s degree (preferred) or equivalent qualification.

• Proven experience in customer support or similar role (freshers may also apply if strong communication skills).

• Excellent verbal and written communication skills (English, Hindi, or regional language as applicable).

• Strong problem-solving and conflict-resolution abilities.

• Ability to multitask, prioritize, and manage time effectively.

• Basic computer knowledge (MS Office, CRM software, ticketing tools).

• Positive attitude and customer-oriented approach.

Work Conditions:

• Location: On-site

• Shift: DAY

• Employment Type: Full-time

Salary & Benefits:

• Competitive salary based on experience.

• Performance-based incentives.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 2 years of experience.