Customer Support Executive

Role: Customer Support Executive

About Manohar Filaments:

Manohar Filaments is a global leader in trims, packaging, and branding solutions for the apparel, footwear, and retail industries. With over three decades of expertise, we provide innovative and sustainable solutions, including woven labels, printed labels, heat transfers, embroidered badges, packaging materials, and RFID-enabled smart labels. Our commitment to quality, sustainability, and customer satisfaction has made us a trusted partner for leading brands worldwide.

For more information, visit: www.manoharfilaments.com.

Job Description:

• Handle customer inquiries via phone, email, and chat

• Resolve customer complaints and provide effective solutions within defined timelines

• Process orders, track shipments, and update customers on order statuses

• Maintain accurate records of customer interactions in the CRM system

• Coordinate with sales, production, and logistics teams to ensure seamless order fulfilment

• Follow up with customers to ensure satisfaction and build long-term relationships

• Gather customer feedback to improve service quality

• Ensure compliance with company policies and service standards

Education: Bachelor’s degree in Business Administration, Customer Service, or a related field

Skills Required:

·         Must-Have: Customer Service, MS Office, CRM Software, Order Processing, Communication Skills, Problem-Solving, Multitasking, Attention to Detail

·         Good-to-Have: ERP Systems, Multilingual Proficiency, Analytical & Reporting Skills

Other Details:

• Location: Kundli, Sonipat

• Employment Type: Full-Time

• Industry: Manufacturing/Textiles

• Minimum Experience: 1 Year

• Maximum Experience: 3 Years

• Minimum Salary: As per industry standards

• Maximum Salary: As per industry standards

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.