కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Title: Customer Support Executive (International Voice Process)

Company: Leading MNC
Location: Jaipur (Mansarovar)
Salary: ₹25,000 – ₹35,000 CTC + Possible Incentives + Travel allowance OR Cabs
Shift: Rotational / Night Shift
Working Days: 5.5 Days

Job Overview

We are hiring Customer Support Executives for an International Voice Process (US-based clients ). The role involves handling customer queries over calls and delivering a high-quality customer experience while meeting performance metrics.

Key Responsibilities

• Handle inbound customer calls for international clients

• Resolve queries related to orders, payments, returns, and services

• Provide accurate information and quick resolutions

• Maintain proper documentation of customer interactions

• Meet quality, compliance, and productivity KPIs

• Ensure high customer satisfaction at every interaction

Eligibility Criteria

• Qualification: Undergraduate / Graduate (any stream)

• Experience: Minimum 6 months in International BPO (Voice) OR Extremely good fresher

• Communication: Excellent English (mandatory)

• Comfortable with night shifts & rotational offs

• Immediate joiners preferred

Selection Process

• HR Round

• Operations Round

Perks & Benefits

• Night shift allowance (for males)

• Cab facility for females

• PF, ESI & other benefits

• Growth in international BPO domain

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 2 years of experience.