Customer Support Executive

We are looking for a Customer Care Executive (CCE) who can serve as the first point of contact between the organization and its customers. The ideal candidate will be responsible for handling customer queries, complaints, feedback, and support requests via multiple communication channels including calls, emails, live chat, and social media. Follow company policies and standard operating procedures (SOPs) 

• Meet or exceed performance metrics such as Average Handling Time (AHT), First Call Resolution (FCR), and CSAT (Customer Satisfaction Score) 

• Participate in regular training sessions and team meetings 

Continuous Improvement: 

• Provide customer feedback to internal teams for product or service enhancements 

• Suggest improvements in the customer support process to boost efficiency 

• Stay updated on new product features, updates, and policy changes 

Key Skills and Competencies: 

• Excellent verbal and written communication skills (in English and regional languages, if applicable) 

• Strong listening and interpersonal skills 

• Patience, empathy, and a positive attitude 

• Ability to handle pressure and high call volumes 

• Problem-solving and analytical thinking 

• Basic computer literacy and familiarity with CRM tools (e.g., Zoho, Freshdesk, Salesforce) 

• Typing speed of at least 30–40 WPM (for chat/email-based roles) 

• Multitasking abilities and time management 

Educational Qualifications:  anygraduate

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 months of experience.