Customer Support Executive

Customer Support Associate – Blended Process

About Alorica

Alorica is a global leader in Customer Experience (CX) solutions, delivering technology-enabled services including customer support, digital transformation, and business process outsourcing. With over 100,000 employees across 17 countries, Alorica partners with leading global brands to provide exceptional customer experiences.

Compensation & Benefits

• Freshers: ₹3.90 LPA

• Experienced Candidates: ₹4.60 LPA

• Take-home salary may vary based on applicable statutory deductions.

Job Details

• Role: Customer Support Associate (Blended Process)

• Location: Bengaluru – Ecospace, Bellandur

• Employment Type: Permanent

• Work Schedule: 5 Days Working

• Transportation: Two-Way Cab Facility

• Interview Mode: Virtual

Key Responsibilities

• Handle customer interactions through email, chat, and voice support channels.

• Manage and process customer requests through CRM platforms and assigned queues.

• Review, prioritize, and assign incoming customer cases based on issue category and urgency.

• Provide timely acknowledgment and updates to customers regarding their cases.

• Deliver application support by creating support tickets, performing initial troubleshooting, documenting issues, and escalating when required.

• Adhere to established Service Level Agreements (SLAs), productivity standards, and quality benchmarks.

• Perform database searches and maintain accurate customer records.

• Develop a strong understanding of products, services, and support processes.

• Demonstrate empathy and professionalism while resolving customer concerns.

• Collaborate with team leads and management regarding incidents, escalations, and service improvements.

• Document incident notes, prepare reports, and ensure issues are resolved effectively.

• Manage multiple tasks efficiently while maintaining high customer satisfaction levels.

Eligibility Criteria

• Excellent verbal and written communication skills.

• Strong customer service orientation and problem-solving abilities.

• Basic computer proficiency and familiarity with CRM tools is an advantage.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Freshers and experienced candidates are welcome to apply.

Important Note

Freshers should be flexible to work in any role assigned based on business requirements and project availability.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.