A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
20,000 - 25,000 /నెల
Lords Mark Biotech Private Limited
థానే వెస్ట్, థానే
కస్టమర్ మద్దతు / టెలికాలర్ లో 1 - 3 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Customer Support Executive – Job Responsibilities
Answer customer inquiries regarding the company’s products and services in a timely and professional manner.
Process customer orders, transactions, and service requests accurately.
Resolve customer complaints and troubleshoot technical issues efficiently.
Provide detailed information about company offerings, policies, and procedures.
Collect, record, and analyse customer feedback to improve service quality.
Maintain proper documentation of customer interactions and follow up when required.
Ensure high levels of customer satisfaction through excellent service standards.
Required Skills
Good verbal and written communication skills.
Strong problem-solving and analytical abilities.
Ability to handle customer complaints patiently and professionally.
Basic computer proficiency (MS Office, email handling, CRM software).
Multitasking and time-management skills.
Positive attitude and customer-focused mindset.
Qualifications
Bachelor’s degree in any discipline (preferred).
0–2 years of experience in customer service or a related field.
Freshers with good communication skills may also apply.
