కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Location: Dwarka Sector 13, New Delhi
Job Type: Full-Time
Working Hours: 10:00 AM – 6:00 PM
Experience: 0–4 Years (Freshers with good communication skills can also apply)

Job Summary

We are looking for a dedicated and customer-focused Customer Support Executive to handle customer queries, provide timely assistance, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, patience, and the ability to resolve customer concerns professionally.

Key Responsibilities

• Handle inbound and outbound customer calls.

• Respond to customer inquiries via phone, WhatsApp, and email.

• Provide accurate information about company services and processes.

• Resolve customer complaints in a polite and professional manner.

• Follow up with customers regarding service updates and pending requests.

• Coordinate with internal teams to ensure timely resolution of customer issues.

• Maintain accurate customer records in the CRM system.

• Record customer feedback and suggest improvements to enhance service quality.

• Ensure high customer satisfaction by delivering prompt and effective support.

• Meet daily response and follow-up targets.

Required Skills

• Excellent verbal and written communication skills in Hindi and basic English.

• Strong listening and problem-solving abilities.

• Good interpersonal and customer-handling skills.

• Basic knowledge of MS Office, Google Sheets, and CRM software.

• Ability to multitask and work under pressure.

• Positive attitude and willingness to learn.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 4 years of experience.