1 Handle inbound and outbound customer calls, emails, and chats. 2 Address customer inquiries related to vehicle features, services, warranties, and complaints. 3 Coordinate with service centers, dealers, and internal teams for issue resolution. 4 Maintain records of customer interactions and transactions in CRM systems. 5 Follow up with customers to ensure timely resolution and satisfaction. 6 Provide accurate information about products, pricing, and service schedules. 7 Escalate complex issues to higher management when necessary. 8 Collect and record customer feedback for process improvement. 9 Ability to handle difficult customers with patience and professionalism