కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Summary:

We are seeking a motivated and customer-oriented Customer Support Executive to join our team. You will be responsible for addressing customer inquiries, resolving complaints, and ensuring a positive customer experience across all channels (phone, email, chat, or in-person).

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or live chat.

• Resolve product or service problems by clarifying customer complaints and determining the cause.

• Provide accurate, valid, and complete information using the right tools and systems.

• Follow up to ensure resolution and customer satisfaction.

• Escalate unresolved issues to the appropriate internal teams.

• Maintain detailed records of customer interactions, feedback, and actions taken.

• Meet or exceed performance KPIs including customer satisfaction, response time, and issue resolution.

• Contribute to team efforts by achieving individual and team targets.

• Continuously improve knowledge of products, services, and customer service practices.

Required Skills and Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in a customer support or client service role.

• Strong communication skills in English (verbal and written).

• Ability to stay calm under pressure and handle difficult customers.

• Good problem-solving and decision-making skills.

• Familiarity with CRM systems and practices is a plus.

• Basic computer literacy and typing skills.

Preferred Qualifications:

• Experience in [industry-specific experience, e.g., tech support, banking, e-commerce].

• Knowledge of additional languages (if relevant).

• Prior experience with tools like Zendesk, Freshdesk, or Salesforce.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.