కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Summary:

We are seeking a dedicated and customer-focused Customer Support Associate to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing a seamless service experience. The ideal candidate is a strong communicator, problem solver, and passionate about helping people.

Key Responsibilities:

• Respond to customer inquiries via email, phone, live chat, or social media in a timely and professional manner

• Provide accurate, valid, and complete information by using the right tools and resources

• Resolve customer issues efficiently, ensuring high levels of customer satisfaction

• Document customer interactions, feedback, and solutions in internal systems

• Follow communication procedures, guidelines, and policies

• Escalate unresolved issues to the appropriate departments or supervisors

• Stay up to date with product knowledge, system changes, and process updates

• Assist with processing orders, forms, applications, and requests

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus

• Proven customer support or client service experience preferred

• Excellent verbal and written communication skills

• Ability to multitask, prioritize, and manage time effectively

• Tech-savvy and comfortable working with various software tools and platforms

• Strong problem-solving skills and attention to detail

• A positive attitude and a passion for delivering outstanding service

Preferred Skills:

• Experience with CRM systems (e.g., Zendesk, Salesforce, Freshdesk)

• Familiarity with e-commerce, SaaS, or tech support environments

• Bilingual or multilingual skills are a plus

What We Offer:

• Competitive salary and benefits

• Opportunities for growth and advancement

• A supportive and collaborative work environment

• Training and development programs

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.