కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Overview:
We are seeking a friendly and efficient Customer Support Executive to join our team. The ideal candidate will be responsible for providing excellent customer service, resolving customer inquiries, and ensuring customer satisfaction across various channels such as phone, email, and chat.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.

• Provide accurate information about products, services, and policies.

• Troubleshoot and resolve customer issues or escalate them to the appropriate department when necessary.

• Maintain detailed records of customer interactions and transactions.

• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.

• Collaborate with internal teams to improve the customer experience.

• Meet performance targets and maintain quality standards.

Qualifications:

• High school diploma or equivalent; a degree is a plus.

• Proven experience in customer support or a related role.

• Excellent communication skills, both written and verbal.

• Strong problem-solving abilities and a customer-oriented mindset.

• Ability to handle difficult situations with patience and professionalism.

• Proficiency with customer support software and tools is an advantage.

Skills:

• Active listening

• Empathy

• Multitasking

• Time management

• Attention to detail

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.