కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Support Representative. In this role, you will be the first point of contact for our customers, responsible for resolving inquiries, providing product or service information, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner

• Provide accurate information about products, services, policies, and procedures

• Resolve customer issues efficiently while maintaining a high level of satisfaction

• Escalate complex problems to the appropriate departments as needed

• Document customer interactions, feedback, and complaints

• Follow up with customers to ensure issues are resolved

• Identify opportunities to improve processes and customer service quality

• Stay up to date on product knowledge, company updates, and best practices

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Proven experience in a customer service role (call center, retail, tech support, etc.)

• Strong communication and interpersonal skills

• Ability to stay calm under pressure and handle difficult situations with empathy

• Proficiency with CRM systems (e.g., Zendesk, Salesforce) and basic computer skills

• Excellent problem-solving and multitasking abilities

• Willingness to work flexible hours, including evenings and weekends if needed

Preferred Skills:

• Experience in [industry-specific experience, e.g., e-commerce, SaaS, hospitality]

• Bilingual or multilingual abilities

• Familiarity with help desk tools and ticketing systems

Benefits:

• Competitive salary and performance bonuses

• Health, dental, and vision insurance

• Paid time off and holidays

• Career development and training opportunities

• Friendly and supportive team environment

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.