Customer Support Executive

Job Title: Customer Support Executive

Company: Jaisteel Facilitation Pvt. Ltd.
Location: Rohini Sector 4, Delhi
Experience: 6 Months to 3 Years
Salary: Up to ₹15,000 per month (based on experience)

Job Summary:

Jaisteel Facilitation Pvt. Ltd. is looking for a Customer Support Executive who will be responsible for handling customer queries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a customer-centric approach.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally

• Respond to customer queries via phone, email, and chat

• Resolve customer complaints in a timely and effective manner

• Maintain accurate records of customer interactions and transactions

• Provide product/service information to customers

• Follow up with customers to ensure issue resolution

• Coordinate with internal teams for quick problem-solving

• Ensure customer satisfaction and build long-term relationships

Required Skills & Qualifications:

• Good verbal and written communication skills

• Strong interpersonal and problem-solving abilities

• Basic knowledge of MS Office and CRM tools

• Ability to handle pressure and manage multiple tasks

• Customer-focused attitude

Eligibility Criteria:

• Minimum qualification: Graduate (preferred)

• Experience: 6 months to 3 years in Customer Support / Customer Handling

• Freshers with excellent communication skills can also be considered

Working Details:

• Work Location: Rohini Sector 4, Delhi

• Working Days: 6 days a week

• Shift: Day Shift

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 5 years of experience.