కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Description

Roles & Responsibilities

Handle customer queries and provide accurate and timely resolutions.

Assist customers with troubleshooting and service-related issues.

Handle queries related to prepaid and postpaid services.

Understand customer concerns and provide appropriate information and guidance.

Maintain professional, polite, and customer-focused communication.

Communicate effectively in English while handling customer interactions.

Follow process guidelines, company policies, and customer service quality standards.

Maintain a high level of customer satisfaction during every interaction.

Candidate Requirements

Good proficiency in English is mandatory.

Minimum qualification: 12th Pass or Any Degree.

Freshers and experienced candidates are eligible.

Strong communication and customer-handling skills.

Good problem-solving and troubleshooting abilities.

Customer-focused and professional approach.

Comfortable working in 24/7 rotational shifts.

Willingness to work as per business and process requirements.

Skills & Requirements

Required Skills

Handle queries related to prepaid and postpaid services.

Preferred Skills

Understand customer concerns and provide appropriate information and guidance.

Experience

0 - 5 years

Education

12th

Age Range

18 - 30 years

Languages Required

English

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 months of experience.