Customer Support Executive

The role of the Customer Service Associate (CSA) - Non-Voice/ Voice, will be responsible for:

• Providing support and resolve technical issues via email,calls and other electronic communications

• Building credibility and trust with the customer by empathizing with their problem in words

• Proactively understanding their needs and responding promptly to resolve their issue

• Applying advanced troubleshooting techniques to provide unique solutions to the customer’s individual needs

• Leveraging their experience to provide feedback to the team on how to improve client services

• Driving customer communication during critical events

• An obligation to deliver exceptional  customer service

• Demonstrate empathy and patience to the customer

• Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

• Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken

• Ensure policies and procedures are followed 

• Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer

• Learn and retain a thorough working knowledge of all existing and new process and procedures

• Achieve assigned Key Performance Indicators – e.g. Call Handle Time, Quality, CSAT & DSAT

• Attend Team Meetings/additional training sessions as scheduled

• Performs other duties as assigned
  
  Point of Contact : HR Samuel
  Contact details : 8147091053/ ruivah.samuel@intouchcx.com

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6+ years Experience.