Customer Support Executive

Customer Support Executive

Location: Gurugram (Work From Office)
Employment Type: Full-Time, Permanent
Salary: ₹3 LPA – ₹4.3 LPA CTC
Experience: 0–2 Years (Freshers with excellent communication skills can apply)

Job Summary

We are looking for a Customer Support Executive to provide exceptional customer service by handling inbound customer queries, logging support tickets, and coordinating with the technical support team to ensure timely issue resolution.

Key Responsibilities

• Handle inbound customer calls professionally.

• Log and manage customer issues using the ticketing system (Zoho Desk).

• Assign and route support tickets to the appropriate engineers.

• Follow up on open tickets and ensure timely resolution.

• Coordinate with the technical team and update customers on issue status.

• Maintain daily call logs and support reports.

• Ensure adherence to service quality standards and response timelines.

Required Skills

• Excellent verbal and written communication in English.

• Customer Support

• Inbound Calling

• CRM/Helpdesk Tools (Zoho Desk preferred)

• MS Office & Google Workspace

• Problem Solving

• Multitasking

• Basic Networking/Cybersecurity knowledge (Preferred)

Eligibility

• Any Graduate (BCA/B.Sc. IT/CS preferred)

• 0–2 years of experience in Customer Service, Technical Support, or Client Support.

• Freshers with strong communication skills are encouraged to apply.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.