Hiring: Merchant Support Associate – (Blended - semi Voice Process)
Salary: ₹30,000
Shifts: Rotational Day Shifts
Languages: English + Hindi (Fluent)
Training: 3 weeks | Stipend: ₹12,000
Process: Blended
Key Roles & Responsibilities:
Explore and work hands-on with RazorpayX Payroll and other app suites
Handle end-to-end merchant queries/concerns, ensuring high satisfaction
Report any experience breakages across platforms
Ensure SLA compliance for Tickets & Chats as per OKRs
Share merchant feedback with relevant teams along with suggestions
Coordinate with Product Managers on product issues/bugs
Collaborate with various internal Razorpay teams to close pending merchant issues
Contact: HR Usman (9606538417)