Customer Interaction: Handle inbound and outbound calls to assist customers in Tamil and Malayalam.
Problem Resolution: Address and resolve customer issues, complaints, and inquiries efficiently and professionally.
Information Provider: Furnish customers with accurate information about products and services.
Data Management: Maintain and update customer databases with accurate information after each interaction.
Quality Assurance: Ensure high levels of customer satisfaction by following company procedures and maintaining a professional demeanor.
Sales (for sales roles): Make outbound calls to promote products/services and achieve sales targets.