కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

DONOT APPLY IF YOU CAN'T SPEAK Hindi , English

Experience Required: 0-1 Years

Location: Sriram Gateway, Perungulathur (Near Tambaram), Chennai

Employment Type: Full-Time

Languages Preferred: English, Hindi, Tamil, Telugu

Job Summary

We are seeking enthusiastic and customer-oriented Customer Support Executives to join our team. The ideal candidate should possess excellent communication skills in both Hindi and English and be passionate about delivering exceptional customer service. Freshers and candidates with up to 1 year of experience are welcome to apply.

Key Responsibilities

• Handle customer inquiries and support requests through phone, email, chat, and other communication channels.

• Communicate effectively with customers in Hindi and English.

• Resolve customer concerns and complaints in a professional and timely manner.

• Provide accurate information about products, services, and processes.

• Maintain records of customer interactions in the CRM/system.

• Escalate unresolved issues to the appropriate departments when necessary.

• Follow up with customers to ensure complete resolution and satisfaction.

• Meet defined service quality and productivity targets.

Required Qualifications

• Any Graduate (preferred).

• 0-1 year of experience in Customer Service, Customer Support, BPO, or Call Center roles.

• Freshers with excellent communication skills can also apply.

• Strong verbal and written communication skills in Hindi and English (mandatory).

• Good listening, interpersonal, and problem-solving skills.

• Basic computer proficiency and familiarity with MS Office applications.

• Ability to work in a fast-paced customer-focused environment.

Preferred Skills

• Experience in voice process/customer handling is an advantage.

• Knowledge of CRM tools is a plus.

• Ability to handle customer objections and resolve issues effectively.

• Positive attitude and willingness to learn

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.