About Startek:
Startek is a global customer experience management company delivering exceptional customer service and support solutions across industries. Join our dynamic team to build your career in a fast-paced and people-driven environment.
Key Responsibilities:
Handle inbound/outbound customer calls and resolve queries effectively.
Provide accurate information about products, services, and processes.
Maintain a positive, empathetic, and professional attitude toward customers.
Escalate unresolved issues to the appropriate departments for timely resolution.
Update customer information in the system and ensure data accuracy.
Meet daily performance metrics such as call quality, response time, and customer satisfaction.