Customer Support Executive

Role Description:

Responsibilities:

• Manage large amounts of incoming phone calls

• Generate sales leads

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Qualification:

• Any Graduate degree.

• Regional Languages (Kannada, Tamil, Telugu, Hindi) mandatory.

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

Perks and Benefits:

• Paid Annual Leaves

• Long vacation during new year PF, Health Insurance, Team Lunches

• Great job satisfaction

• Immense learning & personal development

Additional Details:

• Job Title: Customer Support Executive

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 2 years of experience.