కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Customer Care Job Description - ConfirmTKT

Responsibilities

· Daily processing of calls received and outbound calls within assigned turnaround time

· Awareness of the client’s business, operational activities, and processes

· Adaptable to learn new processes, concepts, and skills

· Develops and maintains documentation

· Escalates issues and seeks advice when faced with complex issues/problems

· Minimize customer complaints and escalations by providing exceptional service and call control

· Keep process, technical, operational and sales knowledge (of self) maintained/updated

Skills

· Reliable, proactive approach to entrusted tasks

· Written and spoken ability to communicate in English for organizational interaction

· Fluent spoken ability to communicate in English and Hindi

· Working knowledge of MS Excel, MS Office

· Good presentation skills

· Flexibility to work in rotational shift and offs

Qualifications

Education: Any graduate/undergraduate from Govt. recognized universities, freshers acceptable

Experience: 0 - 6 months industry experience

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.