Handle incoming and outgoing calls professionally.
Respond to customer inquiries regarding services, pricing, bookings, delivery status, and complaints.
Provide accurate and complete information to customers.
Maintain a polite, professional, and customer-friendly tone.
Listen to customer complaints and understand their concerns.
Resolve issues within the defined timelines.
Coordinate with the relevant departments to resolve escalated complaints.
Follow up with customers until the issue is resolved and ensure customer satisfaction.