A Customer Support Associate is responsible for assisting customers with queries, troubleshooting issues, and ensuring a smooth service experience. The role requires strong communication and interpersonal skills, along with basic technical knowledge to handle product or software-related concerns.
For Freshers: Good command of English, problem-solving attitude, and willingness to learn support tools.
For Experienced Candidates: Proven experience in handling customer escalations, using CRM systems, and providing technical or process-level support.