A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
21,000 - 26,500 /నెల*
Evq Technologies Private Limited
సెక్టర్ 8 ఐఎంటి మనేసర్, గుర్గావ్
₹3,000 incentives included
కస్టమర్ మద్దతు / టెలికాలర్ లో 6 - 12 నెలలు అనుభవం
ఫుల్ టైమ్
Job Title
Customer Success Executive – Operations Support
Location
Gurugram,IMT, Manesar sector 8 | Rotational Shifts (Day & Night)Role
Summary
Responsible for handling customer calls, resolving EV charging issues, coordinating with operations, and ensuring a positive
customer experience while protecting company reputation.
Key Responsibilities
● Handle inbound/outbound customer calls professionally
● Resolve live service issues (slot delays, charging, rescue, refunds)
● Coordinate with operations and field teams
● Manage pauses, cancellations, and refunds as per policy
● De-escalate difficult conversations; no abusive language
● Document calls and follow IVR/CRM processes
Skills Required
● Strong communication and listening skills
● Customer empathy & conflict resolution
● Basic understanding of service-based operations
● Ability to work under pressure
High Demand
