Customer Support Executive

Solve LegalX Private Limited is looking for customer-focused and professional Customer Support

Executives to provide excellent support experience, resolve customer queries efficiently, and

maintain strong customer relationships.

Key Responsibilities

- Handle customer inquiries through calls, emails, and chat support.

- Provide accurate information regarding company services.

- Resolve customer concerns and ensure timely issue closure.

- Maintain customer records and update CRM/database.

- Coordinate with internal departments for query resolution.

- Follow up with customers and maintain service quality standards.

- Ensure high customer satisfaction and retention.

Requirements

- 2–3 years of experience in Customer Support, Customer Service, Tele Support, or Client

Coordination.

- Good communication skills in English, Hindi, and Bengali.

- Strong interpersonal and problem-solving skills.

- Ability to handle customer concerns professionally.

- Basic computer knowledge and email handling skills.

- Customer-first attitude with willingness to learn.

Preferred Skills

- Experience handling inbound/outbound customer calls.

- Knowledge of CRM tools will be an advantage.

- Ability to manage multiple customer interactions effectively.

Benefits

- Stable Work Environment

- Career Growth Opportunities

- Learning & Development Support

- Supportive Team Environment

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 3 years of experience.