Customer Support Executive

Job Summary:

The CRS Executive (Backend) is responsible for handling customer service operations from the backend, ensuring accurate data management, timely processing of requests, and coordination with internal teams to deliver excellent customer support without direct front-end interaction.

Key Responsibilities:

• Handle and process customer requests, orders, and service-related queries through internal systems

• Maintain and update customer records, order details, and transaction data accurately

• Coordinate with sales, logistics, and production teams for order status and issue resolution

• Monitor order processing, dispatch, and delivery updates

• Ensure timely closure of customer complaints and service tickets

• Prepare reports on customer service activities, pending requests, and resolutions

• Verify documents, invoices, and order details for accuracy

• Support CRM system updates and data management

• Maintain the confidentiality of customer and company data

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.